Monthly Support Needs Boundaries Before It Needs a Price A client asks for monthly IT support. The request sounds prom…

The Ceiling Disc Is a Tiny Network Computer A wireless access point can look like a plastic disc on the ceiling, a sma…

A Full Inbox Is Not a Priority System A client sends three messages because one printer stopped working. Another clien…

Why Best-Effort Support Needs Written Boundaries Best-effort support sounds harmless until a client treats it like a g…

The Quote Is Where Cash Flow Starts A small IT provider does not lose money only when a client refuses to pay. Money a…

The Next Ticket Should Not Begin With Twenty Questions A client calls because the office internet is down. The technic…